Privacy Notice

1. Information We Collect and Process

When you use Returniverse to create a return label, we only collect the minimum information necessary to provide our service:

• Order Details: Order numbers, product purchased, return reason
• Contact Information: User's email address (used solely to send the return label)
• Label Data: Information necessary to generate a valid return label (may include sender and recipient details required by shipping carriers)

We do not collect or retain any additional personally identifiable information (PII) beyond what is strictly necessary for immediate processing. We do not create user profiles, infer behavioral data, or perform automated decision-making relevant to personal data.

2. Use of Your Information

We process your information to:

• Create and deliver your return shipping label
• Communicate with you regarding your return transaction
• Fulfill contractual obligations with retail and logistics partners
• Comply with legal obligations such as fraud prevention and regulatory requirements

We do not use your data for marketing, advertising, or behavioral profiling.

3. Categories of Personal Information Collected

In accordance with privacy laws including CCPA/CPRA, the categories of personal information we collect include:

• Identifiers: Such as email address, order number
• Commercial Information: Product purchased, transaction information
• Other Information: Data necessary to generate shipping labels (e.g., sender and recipient name and address)

We do not collect category data related to biometric information, precise geolocation, or inferred profiling.

4. Data Sharing and Disclosure

We share your information strictly as necessary for service delivery:

• Shipping Carriers and Logistics Providers: For generation and delivery of return labels
• Retail Partners: To manage the return process
• Service Providers and Affiliates: Vendors who support our business operations and compliance
• Compliance and Legal Authorities: As required by law, court order, or to protect our legal rights

Returniverse does not sell, rent, or trade your personal data for commercial or marketing purposes.

5. Data Security

We maintain robust technical and organizational measures to protect your data during processing and transmission, including:

• Encryption of data in transit
• Role-based access controls
• Secure deletion protocols
• Routine security audits

While no system is completely secure, Returniverse continuously monitors and improves its security measures.

6. Data Retention and Deletion

We retain personal information only as long as necessary to:

• Fulfill the original purpose of generating and delivering the return label
• Meet legitimate business, contractual, or legal requirements (e.g., dispute resolution)

Afterward, your data is securely deleted and cannot be recovered.

7. International Data Transfers

Your data may be processed and transferred to countries outside your own, including the United States. To safeguard your information, we rely on recognized data transfer mechanisms such as Standard Contractual Clauses or adherence to international privacy frameworks like the EU-U.S. Data Privacy Framework where applicable.

8. Your Privacy Rights

Depending on your jurisdiction, such as under GDPR, CCPA/CPRA, or other applicable laws, you may have rights including:

• Access: Request access to your personal information processed by Returniverse
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of personal data after the return process
• Restriction: Object to or request restrictions on processing
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: California residents have the right to opt-out of the sale or sharing of personal information, although Returniverse does not sell or share personal data for commercial purposes
• Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights

To exercise any of these rights, or for questions, contact our Privacy Team (see below).

9. Notice at Collection

Returniverse provides clear notice about the collection, use, and sharing of personal information at or before the point of data collection, ensuring transparency in alignment with regulatory requirements.

10. Cookies and Tracking

Returniverse does not use cookies or similar tracking technologies for users solely interacting with the return label service. For other website functionalities, please consult our Cookie Policy.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided information to us, please contact us for prompt removal.

12. Changes to this Notice

We may update this Privacy Notice to reflect legal or operational changes. Material updates will be communicated as required by law. Please review this page regularly for the latest version.

13. Contact Us and Complaints

If you have questions, requests, or complaints related to this Privacy Notice or your personal data, please contact our Privacy Team at:

Email: privacy@returniverse.com

Should you have unresolved concerns, you have the right to lodge complaints with relevant data protection authorities or participate in alternative dispute resolution processes where available.